The Louisiana Department of Insurance (LDI) utilizes the NAIC’s System for Electric Rate and Form Filing (SERFF). LDI also accepts paper filings. Beginning January 1, 2011, new electronic rate, rule, and policy form filings should be submitted through SERFF only. Please see LDI Bulletin 2010-04 for further information.
The Complaint, Rate and Form Tracking (CRAFT) system, specialized for Louisiana, will only be active for the receipt and response of consumer complaints and to view historical CRAFT rate, rule, and policy form filings.
Insurers are able to access the CRAFT system via the department's Industry Access portal. For best results, Internet Explorer version 7 (IE7) is recommended. Within the CRAFT module of Industry Access, insurers can perform the following actions:
• Complaints - Receive and respond to complaints, electronically submit related documents, check the status of outstanding complaints, verify the response dates, view details of outstanding complaints, and print complaint summaries.
• Rating - View details of previous CRAFT filings and print filing summaries.
• Policy Forms - View details of previous CRAFT filings and print filing summaries.
For further information regarding Industry Access user IDs and passwords, please see the instructions and help guidelines on the Department’s Industry Access login page:
LDI Regulation 78 mandates and outlines policy form filing requirements for Life, Health, Property and Casualty policy forms.
Louisiana’s Product Filing Matrix provides required forms for all rate, rule, and policy form filing submissions, such as the statement of compliance and the certification of compliance. The Product Filing Matrix also provides legal references for each product, FAQs, and other information regarding form filings.
- Explanation of Regulation 78 Form Filing Requirements
Click to Go To Product Filing Matrix