Volume 13, Issue 3
  March 2022


Our monthly newsletter addresses consumer insurance topics as well as timely information on issues affecting senior citizens in Louisiana.


To find out if Consumer Advocacy will be in your area or to request a speaker for your organization, call 225- 219-0619 or send an email to: consumeradvocacy@ldi.la.gov.

Quick Facts

As flowers begin blooming and clocks spring forward, it’s time to make sure you’re well prepared ahead of spring storms that can bring flooding rains and tornadoes. Here is what you can do now to prepare.

Create a Home Inventory.Take photos and videos of your belongings. A record of your possessions makes the claims process easier.

Gather Insurance Information. Review your policies and know what is covered. Make sure to have copies of your policy declarations page listing all coverage.

Prepare Your Property. Clear your yard of debris that could become projectiles in high winds and trim overhanging branches.

If you have questions about your insurance policy, give us a call at 800-259-5300.


Frequently Asked Questions

FAQs: Filing a Complaint

What information do I need to complete my complaint form?

Here is a list of some of the information you will need to file a complaint:

  • Your contact information
  • Contact information for your company, producer or adjuster
  • Type of coverage involved and your policy number and/or claim number
  • The date on which the claim or loss was incurred
  • Reason for the complaint and description of the problem

What documents should I send with my complaint form?

Policyholders should include copies of correspondence between you, the company, producer, adjuster and any others involved in the case such as doctors or lawyers.You should also include your policy or the excerpt from your benefits handbook that covers the situation, as well as copies of your insurance ID card and the claim you filed, if applicable.

How will I know how the investigation is going?

You will be provided with periodic status reports throughout the investigation to keep you informed. The average complaint usually takes 45 days to fully investigate depending on the complexity of the case.

Can I file a complaint online?

Policyholders can file complaints online with the Louisiana Department of Insurance. Please log on to ldi.la.gov/fileacomplaint.



Medicare 101: What is Medicare?

Medicare is a federal health insurance program for people 65 and older and for eligible people who are under 65 and disabled. There are four parts to Medicare.

Hospital insurance (Part A) helps pay for inpatient care in a hospital or skilled nursing facility (following a hospital stay), some home health care and hospice care.

Medical insurance (Part B) helps pay for doctors, many medical services and supplies that are not covered by hospital insurance.

Medicare Advantage (Part C), formerly known as Medicare + Choice, is available in many areas. People with Medicare Parts A and B can choose to receive all their health care services through one of these provider organizations under Part C. 

Prescription drug coverage (Part D) helps pay for prescription medications.

Our senior health insurance counselors offer assistance to Medicare beneficiaries throughout Louisiana.


Upcoming Events

LDI Conference 2022

Date: Monday, March 7 and Tuesday, March 8
Location: Higgins Hotel
1000 Magazine Street
New Orleans, LA

View Louisiana's Open Meetings Law on the legislative website by clicking here.

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Office of Consumer Advocacy
(225) 219-0619 or (800) 259-5300

P.O Box 94214

Baton Rouge, LA 70804-9214