1-800-259-5300

Consumer Complaint Form - Welcome

You may use this page to submit a complaint to the Louisiana Department of Insurance. In order to proceed with submitting a complaint online or on paper, please read and accept the Terms and Conditions below.

Watch a video on How to File a Complaint.

Terms and Conditions

Before you begin, you should have the following ready (if applicable):

  • Your insurance card
  • Your insurance information including Claim Number, Insurance Company name, Agent's name, and/or Adjuster's name
  • Your policy information (Policy Number) and a description of your problem
  • Your claim number
  • Any electronic documents you would like to attach to your complaint (You will have the opportunity to attach documents once your complaint is successfully submitted)

What the Louisiana Department of Insurance can do for you:

  • Protect you by enforcing Louisiana’s insurance laws
  • Provide you with consumer information
  • Investigate your complaints against companies, agents, or adjusters

What the Department of Insurance cannot do for you:

  • Give you legal advice, act as your lawyer or interfere in a pending lawsuit
  • Recommend one insurance company, agent, or adjuster over another
  • Decide disputes based on who is negligent or at fault
  • Determine the facts surrounding a claim (that is who might be telling the truth in a matter when accounts of that matter differ)
  • Resolve a complaint if the only evidence is your word against the word of others


Click here for a step-by-step guide to filing a complaint.






LDI Employees
1702 N. Third Street; P.O. Box 94214; Baton Rouge, LA 70802

Copyright © 2015 Louisiana Department of Insurance