Hurricane Ida Mediation and Complaint Information

Thank you for visiting the Louisiana Department of Insurance’s Hurricane Ida Mediation Program and complaints process page. Information about the Mediation Program and LDI complaints process is below.

Hurricane Ida Mediation Program

In the wake of property devastation caused by Hurricane Ida in August 2021, the LDI has established the Hurricane Ida Mediation Program for all authorized property and casualty insurers and surplus lines insurers and their residential policyholders. The voluntary Mediation Program is open to insurers and policyholders for disputed amounts of up to $50,000 on claims related to Hurricane Ida.

Policyholders who are interested in the Mediation Program should contact their insurer to see if they are participating and request mediation from one of the two mediators listed below. For more information, please review the Hurricane Ida Mediation Program FAQ, Tips Sheet, News Release and Bulletin 2021-08.

File a Complaint

Policyholders who are having trouble with their insurance claim should call the LDI for help at 800-259-5300 or file a complaint online by clicking here. A team of complaint specialists in LDI’s Office of Consumer Services is working exclusively on issues related to Hurricane Ida.